Custom-Made Product Notice: All our products at Pixel Shinobi are individually made-to-order. Because each item is custom printed especially for you, we can only accept returns or issue refunds under specific circumstances.
Eligibility for Refund or Replacement:
- Products that arrive damaged, defective, or misprinted.
- Orders where the incorrect item, size, or design was sent.
Return Request Timeframe: You must notify us within 14 days of receiving your item to be eligible for a return, replacement, or refund. Requests submitted after this period may not be accepted.
How to Initiate a Return:
- Email us at [email protected].
- Include your order number and clear photographs showing the issue.
- Our team will respond within 2 business days to guide you through the next steps.
Return Shipping Details: Return shipping costs are the customer’s responsibility unless the product arrived damaged or was incorrectly shipped.
Important Notes: We do not accept returns for buyer’s remorse (e.g., ordering the wrong size or simply changing your mind).
Commitment to Quality: Your satisfaction is important to us. We strive to deliver quality products and resolve issues quickly and fairly.
Compliance: This policy is designed to meet Google Merchant Center requirements for clear return and refund practices.